Refunds and cancellation rights

We want you to receive the artwork you chose and be able to print it without trouble. If something went wrong, email hello@casasurprints.com with your order number, checkout email, artwork title and a brief explanation. We will never ask for your full card number.

If you did not receive a link, a file is damaged or part of the download is missing, we will first try to fix the issue and deliver the correct files. If you were charged twice or received something other than what was advertised, we will review the order and arrange the appropriate solution or refund. You may also ask for a refund for another reason; we will review it individually under these terms and applicable law.

Customers in Argentina. Where Argentine distance-selling rules apply, you may request cancellation within the statutory period of ten calendar days. The rules provide exceptions, including for products already used or consumed by the customer. Contact us so we can assess your circumstances; we will not use access or download as an automatic reason to dismiss a request. Buying a digital download does not by itself remove your legal rights.

Cancellation request: email hello@casasurprints.com with the subject Purchase cancellation and the information needed to identify your order. We will send a request reference through the same channel within the applicable legal time frame.

Payments run through Payhip and its payment providers. Casa Sur Prints handles requests and coordinates approved refunds through the appropriate payment method. The time for funds to appear in your account may depend on your bank or payment provider. This policy does not limit your other rights under applicable law.