Frequently asked questions
Buying and downloading
Will I receive a physical print?
No. Casa Sur Prints sells digital files for you to print. Nothing physical is shipped. Room images and frames illustrate how a work might look; they are not part of the download.
What is included with each artwork?
Five high-resolution JPG files in 2:3, 3:4, 4:5, 11:14 and ISO A ratios, plus an English-Spanish printing guide. Each artwork page shows the contents and compatible print sizes before purchase.
How do I get my files?
After payment, Payhip displays access to the download and sends an email with your order details. Check spam or promotions too. If you cannot find the email, contact hello@casasurprints.com from the address you used at checkout and include your order number if available.
Do I need an account?
You do not need a Casa Sur account to browse the artwork. Payment and file delivery run through Payhip; follow the instructions shown at checkout.
Printing and use
Where can I print the artwork?
You can print at home, at a photo lab or local print shop, or through an online service. Select the JPG that matches the final size ratio and use the included guide. For a soft finish, we recommend 200–300 gsm matte or fine-art paper.
Is every print size exactly 300 PPI?
The files are prepared at 300 DPI. At the largest listed 2:3 and 3:4 sizes, effective print resolution is about 250 PPI; the other listed sizes reach 300 PPI or more. Each artwork page gives the dimensions.
Will the printed color exactly match my screen?
Color can vary slightly with the screen, printer, ink and paper. Files have an embedded sRGB profile. You can ask a print shop to turn off automatic color correction.
Can I give a print as a gift?
Yes. You may print the work for yourself or as a personal gift. The purchase does not allow you to resell, redistribute or share the digital files or printed copies, or use them commercially.
Help and refunds
My download is not working. What should I do?
Try reopening the link in your order email and downloading from another browser or device. If the problem continues, email hello@casasurprints.com with your order number, artwork title and a short description. We will help you get the correct files.
Can I request a refund?
Yes. Email hello@casasurprints.com with your order details and the reason for your request. We review each case and honor applicable consumer rights. See the Refund Policy for the full process.
How can I ask another question?
Email hello@casasurprints.com. You can also read How to Print, Personal-use license and Refund Policy.